If you constantly experience poor quality with your VoIP phone service, the phone company may not be at fault. Sometimes much of your VoIP to VoIP calls are not routed using your provider’s network. And if you are making your call to a regular landline, the quality of the conversation controlled by this party’s phone provider is not under the control of your service provider either. So, there are places along the route that your conversation can go wrong and here are some of them:
Improperly configured internal network
Most businesses route both voice and data over the same network and if it is not properly configured for the VoIP traffic, then call quality can suffer. Use a VoIP capable router and it should be configured properly. You can ask the experts for assistance.
This is a small gap between when you speak and the time the voice signal reaches the other party. There are three types of latency namely: handling latency, propagation latency and queuing. A high quality VoIP router can help prioritize VoIP traffic over the network thus addressing latency.
This comes as a result of poor or scrambled quality audio. And the VoIP service divides information into packets, each of which take different path from a sender to receiver. So, if these packets reach the recipient in an order different from what they were sent in, then audio can be jumbled. A jitter buffer comes handy to storing arriving packets to allow them be delivered in the right order.
Poor internet connection
Sometimes the service provider may specialize in web surfing and not the VoIP phone service and the packets would be using different internet protocols. So, you can curb the problem by installing high speed internet connection and broadband internet can come to your rescue.